Customer surveys reveal what shoppers expect from delivery both during the holidays and the rest of the year.
So, what is a great delivery experience? In the Age of Amazon, consumers expect retailers to take responsibility of the shopping experience from cart to door. Because every mediocre delivery experience causes shippers to pay the price in returns and customer service utilization. The survey asked 3,000 shoppers to identify their delivery expectations ahead of peak season. Read on to learn more.