How do you protect 19 million banking customers from fraud? RBS Group uses Nuance voice biometrics technology to quickly detect fraud attempts coming into its call center, and disrupt organized crime activities across all its customer engagement channels.
The bank needed to put more effective security mechanisms in place while still delivering a fast, smooth experience for genuine customers. That meant finding ways to rely less on passwords and other static identifiers that can be stolen or forgotten,
With Nuance voice biometrics, RBS gets a clearer view of customer and fraudster behavior to keep genuine customers protected and take the fight to the criminals who are targeting their accounts.
Download the case study to learn more about RBS’ results.