The Workday Tech Strategy

January 31, 2020

For the first time ever, Workday is unveiling the details of its technology… read more..
The Zendesk Customer Experience Trends Report 2020

March 9, 2020

Customer loyalty can help drive the success of a business, and the customer… read more..
The Zendesk Customer Experience Trends Scorecard 2020

March 9, 2020

Our team of experts reviewed data from 45,000 businesses using Zendesk across 140… read more..
Thinking About ERP

April 2, 2018

In this book, we present an objective-driven way for executives to think about… read more..
Thinking of Switching Telematics Providers?

October 11, 2019

The customer experience with any product or service defines the relationship. Most of… read more..
Three Steps to a stronger healthcare organization

January 31, 2020

Healthcare workers are on the front lines of these challenges, delivering care, keeping… read more..
Three Steps to Infusing AI in the Contact Center: Walk Before You Run

February 3, 2020

Many believe that Artificial Intelligence, or AI, is the future of customer service… read more..
Three Sure Ways to Get Your Factory Fit for the Future

December 4, 2018

Behind the scenes of the world’s leading industrial and manufacturing companies, a profound… read more..