If you’re in the market for a new or expanded call center or contact center solution, you’re likely to become the target of a barrage of sales pitches. You will hear catch phrases like “uptime and reliability,” “100 percent web-based,” “no software, no hardware,” and many others. Careful evaluation of providers’ claims will help ensure that your company is not trapped in a contact center solution that is not a good fit for your business.
In this white paper, we discuss eight critical criteria for choosing a cloud-based contact center solution. For each consideration, we give you the questions to ask, and explain why getting good answers is important.