Frost & Sullivan analysts conducted extensive primary and secondary research to highlight and assess the capabilities of the top-performing North American cloud contact center providers in their 2018 North America Cloud Contact Center Buyers Guide. They scored each vendor according to two key factors: strength of vision and ability to execute.
In addition to the assessment of top-performing providers, the study examined key trends impacting the North American cloud contact center market to prepare contact center software buyer looking to make a purchase.
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