Through optimization, you can combine science with your own best practices to collect more with less. Sophisticated computing algorithms slice through the complexities of account behaviors and the large number of treatment variation possibilities. They immediately identify the most-likely-to succeed series of actions for each delinquent segment to maximize profitability while respecting your resource constraints and expected inventory performance.
Optimization’s time has come because the challenges of third party collections today — intense competition, demanding clients, concerns about borrower experience and regulatory compliance — require a more precise approach to managing people and processes. As in many other industries, business leaders are moving beyond the decades-long pursuit of excellence to today’s new obsession — pursuit of optimization, where every expenditure of resources delivers maximum return on investment.