Fraudsters target the path of least resistance and the continued growth of digital channels is changing the battle between brands and criminals. To combat the problem, Nuance commissioned Forrester Consulting and Andras Cser, VP & Principal Analyst, to understand how attack vectors are evolving along with the strategies that organizations are deploying to defend themselves and their customers.
The findings are available in this Forrester Consulting Opportunity Snapshot. Download the report to get insight from more than 500 US and Canadian fraud and authentication decision makers on:
- How fraud is moving beyond telephony in the contact center to web, mobile and other digital channels
- Enterprises’ readiness to prevent fraud across channels
- The importance of cross-channel authentication to fraud prevention
- Strategies organizations are using to combat fraud, including biometrics