As the service economy impacts the operations – and service perceptions – of almost every business sector, field service management continues to challenge even the most customer-centric organizations. The stakes are high: field service can be costly, and stories of bad experiences can go viral, having a negative impact on not just customer satisfaction, but on both new and repeat business.
Salesforce Field Service Lightning enables companies to streamline, automate, and optimize their field service operations. In this guide, you’ll learn how customers are able to leverage this and increase consistency and efficiency, reduce logistics and inventory costs, and increase service-related sales.