Many retail banks are at a critical crossroads in their digital strategy. With Fintech and big tech actively stealing market share in the high-growth and high margin parts of their business, the technology decisions banks make today will have major implications on their ability to stay competitive for years to come. Banks need to have a robust digital transformation strategy and platform that encompasses all aspects of their business, from omnichannel customer-facing applications to middle office business process applications through to their core banking systems.
In this guide, you’ll learn how to take a holistic approach to digital transformation that will help retail banks move their organization from a product-centric approach to a customer-centric one.