From “actionable insights” to “voice of the employee (VOE)”, there are many buzzwords related to customer experience management.
This handy 3-page guide will help you decode all of the industry buzzwords.
Inside you’ll find:
- Age of the Customer
- CX Action Campaigns
- Data Mining
- Double-Barreled Question
- Key Driver Analysis
- Net Promoter Score
- Omnichannel
- Many more!